How to Report an Incident
Report a Complaint
There are options if you have something to report.
These options are not meant to overwhelm you, but to ensure that your complaint is dealt with quickly. We are here to help, if you are unsure or need further clarification on what each group deals with, please get in touch with us.
You have 2 options of where you can report something:
Independent 3rd party
Abuse Free Sport helpline.
Independent 3rd party
Ringette Canada provides access to an independent third party for all members. You can contact this third party to report or discuss incidents of abuse or harassment of any kind.
You can reach them directly through the email address: email@example.com. This is a confidential email address which will only be accessed by the third party.
Should any complaint or concern come to the attention of the Executive Director or any Ringette Canada representative, it will be forwarded to the independent third party.
The independent third party is:
- Qualified to analyze complaints and determine whether they are admissible to Certified Human Resources Professionals (CHRP) and practising lawyers.
- Knowledgeable of all applicable Ringette Canada policies.
- Independent from Ringette Canada (Professionally and Personally).
- Able to address complaints professionally in both official languages.
For more information see our Investigations Policy and Discipline and Complaints Policy.
2. Abuse Free Sport Helpline
The Office of the Sport Integrity Commissioner (OSIC) is responsible to administer the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) using trauma-informed processes that are compassionate, efficient and provide fairness, respect and equity to all parties involved.
If you are the victim of abuse, harassment or discrimination, or you’ve witnessed such an incident within our sport, you are encouraged to contact the Canadian Sport Helpline by phone or text at 1-888-83SPORT (77678), or by email to firstname.lastname@example.org, 12 hours a day, 7 days a week.
When the incidents recounted appear admissible, operators can assist you in filing a report through a confidential online platform, if desired.
For more information, visit the Abuse-Free Sport website.
How do I know which one to use?
Knowing what jurisdiction an individual is working under can help ensure that your complaint is heard and dealt with in a more timely manner.
RINGETTE CANADA has designated specific organizational participants within the organization as UCCMS Participants.
A full list of designated individuals is available by contacting email@example.com
A UCCMS Participant is an Organizational Participant affiliated with RINGETTE CANADA who has been:
- designated appointed, hired, and/or selected by RINGETTE CANADA and
- who has signed the required consent form.
UCCMS Participants may include: athletes, coaches, officials, athlete support personnel, employees, administrators, or volunteers acting on behalf of, or representing RINGETTE CANADA in any capacity.
Please use this flow chart to determine which mechanism and procedures you can use to report a complaint.