How to Report an Incident

Report a Complaint

There are options if you have something to report.

These options are not meant to overwhelm you, but to ensure that your complaint is dealt with quickly.  We are here to help, if you are unsure or need further clarification on what each group deals with, please get in touch with us.

 

You have options for where you can report something:

1. Canadian Safe Sport Program

Ringette Canada has adopted the Canadian Safe Sport Program (CSSP), which is in effect as of April 1, 2025.

Through the CSSP Rules, the Canadian Centre for Ethics in Sport (CCES) independently administers the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) for federally funded, national-level sport organizations by receiving and responding to reports of prohibited behaviour, and by developing and carrying out education, prevention, and policy activities.

The CSSP Rules clearly and publicly set out how that will be done, including defined timelines at each stage of the reporting process. The CSSP also offers support services to connect participants with help along the way.

For more information about the CSSP and the UCCMS, click here.

How to report

As of April 1, the CCES will accept reports through an online report form and by phone – both methods allow you to remain anonymous if you wish. If you choose to share your name when you make a report, the CCES will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.

Report online: https://cces.ca/report-safe-sport 
Report by phone: 1-833-858-CSSP (2777)

Get help and information
You can contact the CSSP team with questions or for support here: https://cces.ca/contactCSSP. 

1. Independent 3^rd party

An independent third party is an individual external to Ringette Canada who is responsible for providing expert, objective, external facilitation of complaints in accordance with Ringette Canada's safe sport policies.

Ringette Canada has retained Sport Dispute Management Inc. led by Jahmiah Ferdinand-Hodkin (she/her) to provide the independent third-party services to Ringette Canada's community.  Any individual who has witnessed, experienced, or received information regarding maltreatment of any kind can contact Jahmiah for information about the complaint process (complaints@sportdispute.com) or submit a complaint online.

For more information regarding Sport Dispute Management and the complaint process, please see their website here.

When reporting a complaint through the independent third-party process, you can expect that:

• All reports will be kept entirely confidential, in line with the wishes of the person making the complaint. This includes confidentiality from Ringette Canada staff.
• Complaint will be followed up on in a timely manner.
• The Independent Third Party is available to support persons making a complaint through the process and will provide information on each step of the process.
• Complaint will be taken seriously, and rigorously examined.
• Complaint will be managed in a trauma informed manner.
• Complaints will be managed in French or English, according to your preference.

Should any complaint or concern come to the attention of Ringette Canada, it will be forwarded to the Independent Third Party.

For more information see our Investigations Policy and Discipline and Complaints Policy.